AI
'Customers prefer AI chatbots,' says British Gas owner as 1,300 call centre jobs axed
CEO Chris O'Shea defends Centrica's plans as it reports rise in retail profits following focus on bigger margins. The owner of British Gas has claimed that mos…
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British Gas
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Latest on British Gas
Newest firstFinance
British Gas pays £20m over force-fitting of prepayment meters
Debt agents working for British Gas had broken into the homes of vulnerable customers to fit pre-payment energy meters.
Energy
Energy bills rise 'inescapable' if prices stay high, says British Gas boss
The boss of Centrica says it is "too early" to speculate but if oil costs continue to rise, homes will be hit.
Geopolitics
Warmer winter hits profits at British Gas owner
Savvy bill payers shopping around for fixed-tariff energy deals also dented British Gas earnings.
British Gas took 15 months to refund me £1,500. It's absurd
Beth Kojder said it was frustrating it took so long to get her money back, given the ombudsman had ruled in her favour nearly a year ago.
Energy
British Gas boss voices concerns over Scotland's energy jobs
Chris O'Shea, the boss of Centrica, which owns British Gas, says the energy transition is correct, but worries over the impact on jobs.
British Gas owner among firms fined for underpaying staff
A list of nearly 500 employers fined more than £10m for failing to pay the minimum wage is released.
Energy
British Gas owner buys huge LNG terminal for £1.66bn
The sale needs approval from regulators and the government, but is expected to go through by the end of the year.
