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Market Watch · Jan 15, 2026 7:09 PM EST Technology

Verizon blames ‘software issue’ for outage — but specifics remain sparse

Verizon says a “software issue” is to blame for an outage that caused frustration in Northeast U.S. cities.

Verizon blames ‘software issue’ for outage — but specifics remain sparse
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  • VZVerizon Communications Down

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How this story developed

8 reports over 1 day
  1. Wired Verizon Outage Knocks Out US Mobile Service, Including Some 911 Calls
  2. Market Watch Verizon's outage may have annoyed users, but it didn't bother investors Bearish −21
  3. CBS News Details on Verizon outage that knocked out cell phone service for thousands
  4. The Verge Verizon will pay you $20 following its nationwide outage - here's how to get it
  5. CBS Money Watch Verizon offers customers $20 credit for widespread outage Strong bearish −60
  6. Market Watch You're reading this Verizon blames 'software issue' for outage - but specifics remain sparse Strong bearish −60
  7. NPR Business Verizon just had a big outage. Here's what we know Strong bearish −72
  8. Market Watch Verizon outage spurs calls for mandatory refunds when cell service is disrupted: You shouldn't have to 'beg for it'

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